The name of the boutique comes from our experience of finding a new handbag we love - you know it's the bag for you because you just can't imagine the rest of your life without it! We hope that in the collection of bags we have put together, there will be at least one that wants to come and live with you.

Our ethos is to sell handbags that are affordable and have the 'wow' factor. These include beautiful leather bags and eye-catching handmade bags in silk that you won't see in department stores. Emotional Baggage is proud to be a member of the British Travelgoods and Accessories Association.

If you design or make beautiful bags which you think we might be interested in stocking, please don't hesitate to get in touch so that we can talk.

Emotional Baggage is approved by thesiteguide.com, the directory on which Patricia Davidson, internet shopping guru, recommends only the very best shopping sites on the web.

Read Emotional Bloggage - click below...

Availability

We don't believe in allowing customers to order and pay for bags that are not in stock. We've all been there and it's very annoying. So, if a bag is out of stock, it will say so and invite you to contact us to see when we will be getting more stock in. 

Payment

Payment for your bag will be taken using our Payment Service Provider, Protx. Because they are a leading provider of payment services, you can be confident in the knowledge that all your card details will be completely secure. If you have any problems making your payment online, please call us on 01543 416137 or email us. Although we cannot currently take your card payment over the telephone, we can make arrangements to enable you to pay by cheque.

Delivery and returns

Once we have confirmed that we can process your order, we will dispatch your bag within 2 working days. Your bag will arrive in a box, lovingly wrapped in tissue paper for the journey. We hope you will love the bag, but if it's not what you wanted after all, simply send it back to us within 7 days after the date on which you received it and we will refund the full price of the bag. Or, if you have seen a bag on our site that you would like to exchange it for, get in touch and we'll arrange it.  If you need to return a bag, please contact us first for a returns number, which you can then put on the returns address label we include in your parcel.

We find that the majority of returns tend to be caused by customers not fully appreciating the size of the bag when they order it. To avoid ordering a bag and then being disappointed because it was not the size you expected it to be, we recommend you use a tape measure to make sure that you can envisage the dimensions we give on the website for each bag. Please remember that if you have to return a bag, you will have to pay the postage costs.

If you have any questions about delivery times, or your bag has not arrived as expected, please call us on 01543 416137.

Buying a present for someone?

Why not use our Gift Service? Simply order your bag using your contact details (we will send the delivery note to you), and then contact us to tell us who you would like us to send the gift-wrapped handbag to, and what message you would like to go in the free handbag-shaped gift card. We'll do the rest. Please remember that the handbag will need to be signed for when it gets to the recipient.

Your opinion

We will be including owners’ opinions on our bags. If you find a bag you just can’t live without, we would love to hear how you feel about it. We won’t put your comment on the website unless you give us permission. We also welcome comments about the website, our service or any types of bag you would like us to stock. Below are some comments from recent happy customers, and we thank them for taking the time to send us their feedback.

"Your website is great and also your service. I have bookmarked your site for the future. Wish more sites were as user friendly as yours."    Karen from Surrey

"I ordered the Dent's gathered leather frame evening occasion bag from you after asking advice about the shade of navy, and would just like to say that the bag, and the colour, are perfect. I am very pleased with it. Thanks for taking the time to attend to my enquiry. I have bookmarked your site, and shall certainly be back when I next need a bag!"  Barbara from Scotland

"...your service is first class... thank you, I'll definitely use your website in the future and have already recommended it to friends."  Toni from Buckinghamshire

"...you've been great and honest to deal with, which is a rare thing in business these days!"   Teresa from London

"Thank you for your help and the extra effort you made to get my specific instructions sent to the courier and also to expedite my parcel. The bag is lovely just as described. I will definitely use your company again."    Bev from West Yorkshire

Another way of letting us, and other customers, know what you think is to review us at www.freeindex.co.uk

Terms and conditions

Before ordering, please take a couple of minutes to read our terms and conditions, and our returns policy. There's nothing scary in there, but since we will both be bound by them when you order from us, it is always wise to read the legal stuff.

Best Wishes

All at Emotional Baggage

Friends of Emotional Baggage

Please support our friends Polly and Anna as they raise money for children dealing with cancer - Polly and Anna's Run

Join in the chat at women's forum

Choose from a range of beautiful homemade soaps at Willow Cottage

UK Shopping Directory shopper.uk.com
Your indispensable guide to the best places to shop online in the UK. Shop for Clothes & Fashion, Jewellery, Cameras, Computers, Gifts, Gadgets & Loads more!...

shobby.co.uk

Emotional Baggage in the press

Emotional Baggage is featured in the May 2008 edition of 'Your Cat' magazine. Grateful thanks to 'Your Cat' for allowing reproduction of this page.